FAQs

Do you ship worldwide?

Yes MAOU ships worldwide. 

How long will it take for my order to arrive?

Each bag is made to order and can take anywhere from a couple of days up to 3 weeks, depending on the order demand. Send me an email or Instagram message to get an estimated delivery time for your order.

Can I return my bag?

As each bag is made to order, I do not accept returns unless an item is damaged upon arrival during transportation. A damaged bag must be returned within 14  business days of receiving the bag for replacement. 

My order hasn’t arrived yet. What should I do?

Please allow up to 7-20 business days for your order to arrive if you choose the standard shipping option, and contact your local post office to file a claim if your order has not arrived within 20 business days. PS shipping time is on top of production time.

Custom orders:

You can always message me with requests on custom orders on maoubymarielle@gmail.com or on Instagram @MaoubyMarielle.

Sizing: 

Large size

Width: 13 cm

Length: 22/23 cm

Height: 8 cm

 

Small size

Width: 11 cm

Length: 18/19 cm

Height: 7 cm

 

Hair tool bag

Width: 11 cm

Length: 35 cm

Height: 7 cm

 

Please be aware, each piece is uniquely handmade and may have slight variations. Sizing is approximate. 

Wholesale availability:

Please email me at maoubymarielle@gmail.com